Help with installation of Tele2 mail sevice into iphone 3GS

[CartwrightMember January 5, 2010 at 11:46 Post count: 12]

#10566

Sorry that this is in English but I need help to get my Tele2 mail account into my new iPhone (Telia)
Could get no help from either Telia or Tele2 technical support.

Thought I had done everything but it still does not work and I am not the worlds expert on techie things. For me in needs to be step for step

Is there anyone on the forum who could kindly guide me through this ?

Thanks in advance

Mike

[bozzMember January 5, 2010 at 12:24 Post count: 1199]

#78361

@cartwright 50903 wrote:

Sorry that this is in English but I need help to get my Tele2 mail account into my new iPhone (Telia)
Could get no help from either Telia or Tele2 technical support.

Thought I had done everything but it still does not work and I am not the worlds expert on techie things. For me in needs to be step for step

Is there anyone on the forum who could kindly guide me through this ?

Thanks in advance

Mike

Hey! Nice with some internationalizasion 😛

Where in the setup do you fail? Or can you set it up, and then it doesnt work? Do you get any error-message, if yes, what does it say?

[FreeboMember January 5, 2010 at 12:46 Post count: 4365]

#78363

Assuming you already have an email account with Tele2, when configuring your iPhone for use with this you need to ensure you specify mail.tele2.se as the POP-server (server for incoming email) and smtprelay1.telia.com as SMTP-server

Do let us know where on the process you fail and we’ll walk you through this

[CartwrightMember January 5, 2010 at 12:55 Post count: 12]

#78364

Hej Bozz
Thanks for the quick response
Message I get is “The user name or password for michael.cartwright@tele2.se is incorrct “
User nam in settings on the iphone is what the “helpdesk” at Tele2 said and the password is the same as I use to administer the mail account

Thanks again

Mike

[CartwrightMember January 5, 2010 at 14:10 Post count: 12]

#78366

Hej
Thanks I tried the smtprelay1.telia.com and got the response when going into mail “The connection to the server mail.tele2.se failed”

I will go through exactly what I have to see if this makes sense

Settings – Mail,contacts,calender
Accounts – michael.cartwright@tele2.se (ON)

POP Account Information
Name = Michael Cartwright
Address = michael.cartwright@tele2.se
Description = michael.catwright@tele2.se

Incoming Mail Server

Host Name = mail.tele2.se
User Name = kontonamn at Tele2
Password = Password used to administer the mail account at Tele2 ( using MS Outlook )

Outgoing Mail Server
SMTP =smtprelay1.telia.com

Advanced
Deleted Messages
Remove = Never

Incoming Settings
Use SSL = OFF
Authentication = Password
Delete From Server = Never
Server Port = 587

Thats it hope this helps

Thanks again

Mike

[FreeboMember January 5, 2010 at 14:45 Post count: 4365]

#78367

Mike, the fact that you can’t even connect to mail.tele2.se is strange. Can you open mail.tele2.se in Safari on your phone?

User Name = kontonamn at Tele2

kontonamn, is that your email address or a tele2 username?

Have you been asked by tele2 Helpdesk to activate your email for use om a cell phone?
Tele2

[CartwrightMember January 5, 2010 at 15:59 Post count: 12]

#78373

Hej igen

Now its getting interesting

Answer to questions

Yes I can go in to my account using SAFARI but it takes me to Tele2 webmail. I use MS outlook on the PC but these are old mails.
Kontonamn is a tele2 username. when I contacted Tele2 helpdesk they recommended this but they had no real experience so were not sure. It previously had my email address in that field.
I asked Tele2 Hepdesk for ” Help” but not that specific question. The said as they do not sell iPhone they do not support it.

Are we getting somewhere ???

Mike

[FreeboMember January 5, 2010 at 20:53 Post count: 4365]

#78395

Well, in terms of getting somewhere I guess the answer would have to be no. They don’t need to support iPhone per se, egen you try and connect to mail.tele2.se this phone is just like any dumb terminal asking the server for mail… You have the address and the port # and that should really be sufficient. Let me ponder a bit, will get back to you

[FreeboMember January 5, 2010 at 23:37 Post count: 4365]

#78409

Mike, I’ve spent some time looking for solutions but it turns out very few seem to have even tried this Telia/Tele2 combo, let alone report issues with it.

One possible fix is to try an alternative email app on your iPhone; https://www.iphoneinfo.se/forum/allt-om-iphone/6214-ibismail.html

another would be to abandon Tele2 alltogether or forward your mail automatically to another account that works on your iPhone. Sorry :-/

[CartwrightMember January 6, 2010 at 10:16 Post count: 12]

#78415

Hej
I’m vey gratful for your help in this

Tele2 is the bredband supplier and telephone supplir as it is also used by my wifes business and mobiles etc ( except mine ) so it is a little complicated to ditch them

Another question then as with these techie issues I am totally lost.

If I use Tele2 as the supplier of bredband service can I go direct to another supplier of mail i.e hotmail etc and then phase out the Tele2 mail ( I have Tele2 mail as the default when I log into some sites.
Easies solution

Once again thanks for your help. very much appreciated

Mike

[CartwrightMember January 6, 2010 at 15:21 Post count: 12]

#78424

😀

@freebo 50962 wrote:

Mike, I’ve spent some time looking for solutions but it turns out very few seem to have even tried this Telia/Tele2 combo, let alone report issues with it.

One possible fix is to try an alternative email app on your iPhone; https://www.iphoneinfo.se/forum/allt-om-iphone/6214-ibismail.html

another would be to abandon Tele2 alltogether or forward your mail automatically to another account that works on your iPhone. Sorry :-/

Hej
Took your advice and dumped Tele2 an have opened a GMail account which works perfectly
At least I wont begetting the samevolume of junk mail

Thanks

Mike

[FreeboMember January 6, 2010 at 16:11 Post count: 4365]

#78426

Good choice Mike. Not finding a solution to this is frustrating but some things are best just to put to rest…

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