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Because of the good help from various people in the forum. I would like to put something back.
First Tele 2 has finally escalated this. So I will post developments under this “category”, I hope that works.
1) received request “test your SIM-card in another phone. This is to rule out an actual problem with either the SIM-card or our net services. Have the SIM-card in another phone atleast four hours then email me the result of the test. If you experience the same problem, calls dropping etc then it’s something wrong with our service, if it works perfectly in another phone then it’s a problem with the Iphone. “
I don’t think it makes sense at all. Experts view?
Later email
2) “They will need atleast one example of a phone call where the call drops, they need the time, A and B number (caller and receiver of the call), adress you are on when the call drops.
Now I know from when we discussed that this is a part that you don’t feel that you need to do but this is very much needed. The reason is that we need to make a complete track of the call and what exactly happens when the call drops. There is a known issue with handover between 2G-3G, meaning that if you make a call using the 3G net and loose contact so the phone switches to 2G the call drops. But even if it is a known problem for some users we still need an example. This is because we can’t recreate your problem, our test phones are working perfectly and therefore we need examples to check exactly what happens and after that are able to find the exact problem. “
All this are needed to be done because if it turns out it’s Apples fault Tele2 must be able to prove that.Comments experts?
Don’t technical departments have logs where they can filter and see what the status is?3) I have told Tele 2 where I think the expertise on the Iphone is, and abut this forum. So I guess they will be monioring comments!
“On the forum, I advice that you recommend every user that experience the same problem as you to contact us with the same information as mentioned above for trouble shooting. The more customers that calls for trouble shooting, the faster we can find a solid solution for all customers.I regard the above as v. positive even though nothing concrete may come out of it. But I am a determined optimist.
brit@brit 64641 wrote:
Because of the good help from various peopler in the forum. I would like to put something back.
First Tele 2 has finally escalated this.So I will post developments under this “category”, I hope that works.
1) received request “test your SIM-card in another phone. This is to rule out an actual problem with either the SIM-card or our net services. Have the SIM-card in another phone atleast four hours then email me the result of the test. If you experience the same problem, calls dropping etc then it’s something wrong with our service, if it works perfectly in another phone then it’s a problem with the Iphone. “
I don’t think it makes sense at all. Experts view?
Dunno about expert but here goes; if your Tele2 SIM-card works in any other phone, we will only have helped Tele2 verify that their service works with that specific phone. Great stuff but very little in terms of progress for you. You have an iPhone and do not want to switch hardware platform just because their service is sub par.
@brit 64641 wrote:
Later email
2) “They will need atleast one example of a phone call where the call drops, they need the time, A and B number (caller and receiver of the call), adress you are on when the call drops.
Now I know from when we discussed that this is a part that you don’t feel that you need to do but this is very much needed. The reason is that we need to make a complete track of the call and what exactly happens when the call drops. There is a known issue with handover between 2G-3G, meaning that if you make a call using the 3G net and loose contact so the phone switches to 2G the call drops. But even if it is a known problem for some users we still need an example. This is because we can’t recreate your problem, our test phones are working perfectly and therefore we need examples to check exactly what happens and after that are able to find the exact problem. “
All this are needed to be done because if it turns out it’s Apples fault Tele2 must be able to prove that.Comments experts?
Don’t technical departments have logs where they can filter and see what the status is?They have access to the necessary logs themselves through their infrastructure, asking you to log your own issues is only to help them verify their own server logs aaaand to make you sweat a bit. Hearing them say they can not recreate your problem doesn’t come as huge surprise now does it 😛 If they could this would be to acknowledge they have sold x thousands of iPhones useless with their service:eek:
I guess they kind of regret sending someone “undercover” to Italy to buy factory unlocked iPhones, Apple chose telecom providers superior to Tele2, simple as that and there’s no patching that fact.
@brit 64641 wrote:
3) I have told Tele 2 where I think the expertise on the Iphone is, and abut this forum. So I guess they will be monioring comments!
“On the forum, I advice that you recommend every user that experience the same problem as you to contact us with the same information as mentioned above for trouble shooting. The more customers that calls for trouble shooting, the faster we can find a solid solution for all customers.I regard the above as v. positive even though nothing concrete may come out of it. But I am a determined optimist.
britInteresting, they may monitor but if they post here it would prolly only verify that they are viewing this as a serious issue for them. I’m pretty sure everyone at Tele2 with any insight in to this has been gagged properly…
Just to continue my constructive assisstance I posted details of 4 phone calls where the line was dropped today.
BUSINESS IDEA
Can’t any of you whizz kids develop an app that would automatically email details of dropped calls to relevant provider.@freebo 64648 wrote:
Interesting, they may monitor but if they post here it would prolly only verify that they are viewing this as a serious issue for them. I’m pretty sure everyone at Tele2 with any insight in to this has been gagged properly…
but maybe some of the wizards here could help “push” them in the right direction?
brit
@freebo 64648 wrote:
Dunno about expert but here goes; if your Tele2 SIM-card works in any other phone, we will only have helped Tele2 verify that their service works with that specific phone. Great stuff but very little in terms of progress for you. You have an iPhone and do not want to switch hardware platform just because their service is sub par.
They have access to the necessary logs themselves through their infrastructure, asking you to log your own issues is only to help them verify their own server logs aaaand to make you sweat a bit. Hearing them say they can not recreate your problem doesn’t come as huge surprise now does it :Even tech idiot me found that approach nonsense, having started there and given them all info so they can trouble shooot, is getting us closer to the truth, right?
The problem with an app like that would be that you would have to have a jailbroken iPhone to install it. Then you would for sure lose your warranty and support when you send your call logs to your carrier. Sort of catch 22 you might say. 🙂
@ponyboy 64657 wrote:
The problem with an app like that would be that you would have to have a jailbroken iPhone to install it. Then you would for sure lose your warranty and support when you send your call logs to your carrier. Sort of catch 22 you might say. 🙂
You mean Apple would not support that? Would improve service and show a genuine interest in improving cust6omer convenience.
@brit 64660 wrote:
You mean Apple would not support that? Would improve service and show a genuine interest in improving cust6omer convenience.
To accept an applikation like that Apple would in a way be accepting that there device has a malfuction and they would never do that. Also an applikation like that would have to run in the background and that is also against there policy.
@ponyboy 64664 wrote:
To accept an applikation like that Apple would in a way be accepting that there device has a malfuction and they would never do that. Also an applikation like that would have to run in the background and that is also against there policy.
Surely not…. dropping the line if I have understood you guys correct is not an Apple problem, but in my case a Tele 2 problem, so they might have an interest if they think longer than s/t profits?
Thought background applications was on its way? Or maybe you have inside info, not:confused:
@brit 64666 wrote:
Thought background applications was on its way? Or maybe you have inside info, not:confused:
Not entirely true, OS 4.0 will have multitasking but that would not be usable in situations like this. The multitasking would be more like a “pause” funktion for most applications. Applications will not continue to run like the way they do on a jailbroken iPhone with “Backgrounder” installed. Before an application is paused in OS 4.0 they have installed something called “Task completion”, it means that if an application is working on something it would be allowed to finish what it was working on in the background before pausing it.
As a Telia-user for as long as 2 years, never have I been disconnected during a phonecall.
I’ve been disconnected while riding a train where the coverage may not be as good as when in a city but switching from 3G to Edge have never disconnected me. I’ve also noticed while talking that it switches the symbol from 3G to a circle and I’ve been able to continue surf with Safari during the call.If tele2 wants you to log your own problems I call that bad customer service. You already pay for the service they should provide, when they make you sweat for it you should charge them for it.
And yes, if you Jailbreak the iPhone to install an app that logs the phone calls, Apple can claim that it’s the fault of jailbreaking as it is not allowed by the user’s agreement license. If Tele2 provides a program and claims it needs to be installed with jailbreak your biting your own tail in the process.
I’d never expect Telia to tell me to do their job.
Confirmation of what some of the experts have said as thew reason for dropped lines.
“They have confirmed that the problem is the handover problem between 3G and 2G. There is an ongoing discussion with Apple on how to solve the problem and until that is solved we will continue trouble shooting with them to solve the problem.
The most likely solution will be a software update. “Any comments on what this might mean? In terms of solutions – timewise?
Do you thin they are referring to their own software, or Apple’s?Brit
Brit, is this something Tele2 has told you? Do you have it on file or was it verbal?
There are no such problems with the official providers, not that I have seen reported on this forum at least.
Hi Freebo
Yep, received by email – possibly not official – mysterious – is it playing for time? Seems nonsense to me. But most technial support seems that way – though the expertise on this site IMHO is very strong.
I have asked Tele 2 to clraify whose software they are referring to. I will keep posting details in the event this might help someone else.
Maybe it is good that Tele 2 is speaking to Apple?
brit
Well, this might be the very simple reason as to why Apple did NOT select Tele2 as an official reseller. Telia and Tele2 share the same infrastrucure but from my sources I know that Tele2 typically allows alot more users on the same ‘mast’ than Telia does – it’s like overbooking seats on an airplane – eventually someone has to be thrown off to make room. Your line drops because their system is over loaded, if this is made worse because of you using an iPhone I can’t say but it does look like that.
I have the exact same problem as you brit, and it’s more noticeable on my Jailbroken iphone 3G than on my factory unlocked 3GS. But it is hardly notiveable on other phones in the family ( an sonyericsson or an LG ) I am of cource switching SIMcard before testing the other hardware.
Could this be an iphone issue anyway.. or at least a combination between carrier and harware..@bad_baboon 68917 wrote:
I have the exact same problem as you brit, and it’s more noticeable on my Jailbroken iphone 3G than on my factory unlocked 3GS. But it is hardly notiveable on other phones in the family ( an sonyericsson or an LG ) I am of cource switching SIMcard before testing the other hardware.
Could this be an iphone issue anyway.. or at least a combination between carrier and harware..Hi bad-baboon (better sex up my own user name!)
Strange as I understood far fewer problems with jail broken phones than factory unlocked. My problems are with Tele 2 – and from the experts here I understand it’s not an Iphone problem per se , but a Tele 2 problem.
britQuote Tele 2
“The problem with dropping calls with Iphone is not a Tele2 specific problem. There a many threads on different respected forums with users that experience the exact same problem that you have presented with Telia and Tre.
There is even a post with a person testing three different operators in the same phone and have the same problem with all operators.This shows that this is not only a problem for certain Tele2 users but also a problem for users using another operator.
Here are some links to different posts I found:
Test av mottagningsproblem – MacWorld – allt om Mac & iPhone – Sida 3
iFun.se Tappade samtal med iPhone
End of quote:So does Tele2 have a defence?
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