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in reply to: Apple Guarantee validity? #20622
So what is the conclusion
Don’t buy an Iphone for use in the wintern months becase if/when the screen crakcs the guarantee aint valid.
According to IF insurance the largest number of claims come from Iphone users.
So for other phones, it seems not to be aproblem but for Iphones, it is a big problem becasue Apple won’t honour the guarantee!
Yes, or no?????
Britin reply to: Apple Shared Secret – What is it? #67220Thanks, TruB.
But maybe Apple’s use of it is the first time many ordinary users will meet it, and it has to be filled in to use VPN under one of the modes, and yet no info about what should be entered there in the manual or on Apple’s site. What “p####s” me off is that large companies such as Apple and Microsoft should provide necessary info so we know what it is referring to .
It’s not my passion to have to spend hours trying to find out.PS Incidentally clicked your xgx link, but seems not to work.
in reply to: Apple Guarantee validity? #67424Well, it’s perhaps not a lie as you quote the figures yourself, or have I misunderstood something?
brit
in reply to: Aug 24 Varning Iphone med Tele2 #101184@mrsmart 76305 wrote:
That´s just too bad. And anoying that they don´t answer. But call them again and again, they must answer sooner or later.
I don’t see why people should have to spend their time doing that. And then meet incompetence.
We should be able to charge them for the time we have to spend. They charge us for calls.
I have handled my bad case with Tele 2 so at least I have everything documented in emails, even when they break documented agreements.Brian
in reply to: Aug 24 Varning Iphone med Tele2 #101135Smisken
Thanks for help. In my case the problem with dropped lines was before I upgraded to OS4. I upgraded to IOS 4 becasue the so-called experts at Tele 2 told me that would solve the problem. Been gping on 6 months.
19 Aug SMS Tele2
“Du har en fela om tappade samatl med Iphone. Vi har ett öppet ärende med Apple. Vi råder dig att updatera telefonen med senaste mjukvaran”
Quote from Tele2 August 6th
“We are still working for a solution regarding dropping calls with iPhone. “and
15 July “
I don’t know if you have read the latest news but Tele2 has signed a contract with Apple regarding selling Iphones. Our technical support believes that this will fasten the solution with dropping calls.”Thanks for trying to help.
Brianin reply to: Aug 24 Varning Iphone med Tele2 #101116Mrs Smart
You’re lucky, the difference is I have Iphone 3 – factory unlocked, and am not having much help with technical at all. They don’t answer.
in reply to: Aug 24 Varning Iphone med Tele2 #101109Smisken
Good someone understood my Swedish. Dropping the line happens when I am speaking to someone, so the only solution is to redial (it does not automatically do this), usually you know the number of the person you are calling so it is not difficult to call back. But if you ring a switchboard e.g. Tele 2 and get to an extension, you don’t know the number and can’t ring back. So what I say is I am using an Iphone with Tele2 and there is a 1 in 4 chance it will drop the line, so could you ring me back (they don’t want to give their number – Tele 2 included) so you are dependent on them doing that. And they don’t do it often.
Reently I had to ring in an emergency a “betaltjänst” 39 kr – and of course it dropped the line, very inconvenient.Frankly I don’t think Tele2 knows what it is doing AT ALL. And my saviour there is becoming fed up with me becasue this problem has been going on months NOW.
I am putting my time into this because I think it is scandalous to have such bad technial support and that we consumeras have to waste our time.
We should be compensated, don’t you think??
Hope this answers at least some of your question. Thanks for the support.
Long live consumers and their rights!
in reply to: Aug 24 Varning Iphone med Tele2 #101048Skillnad mellan ditt Iphone och mitt är att jag betalade en formögenhet till Tele 2 så att du kunde köper från Italien (service till kunder är vad de kallade det) köpte fabr4ik olåst från Tele2. Det fiinns andar på den här forum som kanske har bar service med Tele2 (jailborken) och med 3g av.
Annars vet jag ingen som har bra service – dvs no call dropping – med Tele2 med en fabrikolöst Iphone från Tele 2.
Dessutom skulle jag repetera mig själv och påstår att det ser ut som Tele 2 är inte stabil när de ger installingsinfo. Det kan jag dokumentera.
Brit
in reply to: Iphone med Tele2 – gemensam kamp för service! #95951Quote Tele 2
“The problem with dropping calls with Iphone is not a Tele2 specific problem. There a many threads on different respected forums with users that experience the exact same problem that you have presented with Telia and Tre.
There is even a post with a person testing three different operators in the same phone and have the same problem with all operators.This shows that this is not only a problem for certain Tele2 users but also a problem for users using another operator.
Here are some links to different posts I found:
Test av mottagningsproblem – MacWorld – allt om Mac & iPhone – Sida 3
iFun.se Tappade samtal med iPhone
End of quote:So does Tele2 have a defence?
in reply to: Iphone – Tele 2 a big joke #94599@ponyboy 68370 wrote:
First of all you have to decide who you are upset at, is it Tele2 or iPhone? If its Tele2 then terminate your suscription due to these technical errors and use another carrier that works well on iPhone. All other swedish carriers works fine on iPhone.
If its iPhone try first returning it to Tele2 and get another cellphone, Tele2 has plenty of other smartphones. Since you had these many issues with their carrier I think they would give you another phone at the equal price.
It’s the combination, maybe I’ll try and swap it for 2 Iphone 3GS 16 GB and switch to HTC!
Brian
in reply to: Iphone – Tele 2 a big joke #94598@freebo 68363 wrote:
Brian, long time no swim.
1) I doubt Tele2 will give you anything, If they did it would be phone credits, which doesn’t really serve any purpose right now…=)
2) If the price is right and the darn thing works with Telenor I myself might be interested
3) Pfft! 😛
4) Tele2 is just as likely to be flaky with iPhone 4 as it was with 3G/3GSYup been lazy, watching England’s brilliant performance in the VM!
OK – could imagine selling it 3GS 32 GB – bought in November I think, but no guarantee re Telenor, pristine condition as I got the best protection possible.
What’s a right price? Could also imagine chnaging it for 2 3GS 16 GB for my wife and daughter?
in reply to: Iphone med Tele2 – gemensam kamp för service! #94595@bad_baboon 68917 wrote:
I have the exact same problem as you brit, and it’s more noticeable on my Jailbroken iphone 3G than on my factory unlocked 3GS. But it is hardly notiveable on other phones in the family ( an sonyericsson or an LG ) I am of cource switching SIMcard before testing the other hardware.
Could this be an iphone issue anyway.. or at least a combination between carrier and harware..Hi bad-baboon (better sex up my own user name!)
Strange as I understood far fewer problems with jail broken phones than factory unlocked. My problems are with Tele 2 – and from the experts here I understand it’s not an Iphone problem per se , but a Tele 2 problem.
britin reply to: Iphone med Tele2 – gemensam kamp för service! #91739Hi Freebo
Yep, received by email – possibly not official – mysterious – is it playing for time? Seems nonsense to me. But most technial support seems that way – though the expertise on this site IMHO is very strong.
I have asked Tele 2 to clraify whose software they are referring to. I will keep posting details in the event this might help someone else.
Maybe it is good that Tele 2 is speaking to Apple?
brit
in reply to: Iphone med Tele2 – gemensam kamp för service! #91731Confirmation of what some of the experts have said as thew reason for dropped lines.
“They have confirmed that the problem is the handover problem between 3G and 2G. There is an ongoing discussion with Apple on how to solve the problem and until that is solved we will continue trouble shooting with them to solve the problem.
The most likely solution will be a software update. “Any comments on what this might mean? In terms of solutions – timewise?
Do you thin they are referring to their own software, or Apple’s?Brit
in reply to: Iphone med Tele2 – gemensam kamp för service! #90746@ponyboy 64664 wrote:
To accept an applikation like that Apple would in a way be accepting that there device has a malfuction and they would never do that. Also an applikation like that would have to run in the background and that is also against there policy.
Surely not…. dropping the line if I have understood you guys correct is not an Apple problem, but in my case a Tele 2 problem, so they might have an interest if they think longer than s/t profits?
Thought background applications was on its way? Or maybe you have inside info, not:confused:
in reply to: Iphone med Tele2 – gemensam kamp för service! #90740@ponyboy 64657 wrote:
The problem with an app like that would be that you would have to have a jailbroken iPhone to install it. Then you would for sure lose your warranty and support when you send your call logs to your carrier. Sort of catch 22 you might say. 🙂
You mean Apple would not support that? Would improve service and show a genuine interest in improving cust6omer convenience.
in reply to: Iphone med Tele2 – gemensam kamp för service! #90735Just to continue my constructive assisstance I posted details of 4 phone calls where the line was dropped today.
BUSINESS IDEA
Can’t any of you whizz kids develop an app that would automatically email details of dropped calls to relevant provider.@freebo 64648 wrote:
Interesting, they may monitor but if they post here it would prolly only verify that they are viewing this as a serious issue for them. I’m pretty sure everyone at Tele2 with any insight in to this has been gagged properly…
but maybe some of the wizards here could help “push” them in the right direction?
brit
@freebo 64648 wrote:
Dunno about expert but here goes; if your Tele2 SIM-card works in any other phone, we will only have helped Tele2 verify that their service works with that specific phone. Great stuff but very little in terms of progress for you. You have an iPhone and do not want to switch hardware platform just because their service is sub par.
They have access to the necessary logs themselves through their infrastructure, asking you to log your own issues is only to help them verify their own server logs aaaand to make you sweat a bit. Hearing them say they can not recreate your problem doesn’t come as huge surprise now does it :Even tech idiot me found that approach nonsense, having started there and given them all info so they can trouble shooot, is getting us closer to the truth, right?
in reply to: Problem med Tele2? #90438@freebo 64218 wrote:
anytime =)
Probaly going Pool wise monday around 7.30, could be good to try that beer, or possibly Wed. Got some ideas.
brit
in reply to: Problem med Tele2? #90329A pool beer on it??!!
in reply to: Problem med Tele2? #90322Ponyboy, Wester, H3NR11K , and Freebo Magnificent Guys
Thank you so much. I have tried new SIm with Tele 2(no joy). now getting a SIM from 3Mobil (which I am still paying for but not using ahhh). If the 3Mobil works then I am going to tell Tele2 to sort the wholle problem out and compensate me, it’s their responsibility ( I am no good on these telecom things).
I only got the Iphone because I thought it was the first usable phone. Little did I realise how much time would be wasted). Whetgher its Tele 2 or Apple – I don’t know. Certainly if Apple was less proprietary, and more open these problesm might not exist.
It is also stange that Apple (I think) has been forced to have non-exclsuive agreements in France and Italy, but not in Sweden. But that’s another issue. Law makers in Sweden.
Apologies for ranting, justr frustration, but thank you so much for trying to help me.
So far Tele 2 has not replied, they refer to Datametrix as giving support. And when I spoke to Datametrix aboutr 6 months ago, they said it was Tele 2. The usual loop.
in reply to: Problem med Tele2? #90133@ponyboy 63402 wrote:
Min flickvän använder min gamla iPhone 3G som är upplåst av Telia, alltså lika upplåst som de iPhone man köper i Italien. Hon använder Tele2 och har haft problem med det sen dag 1. Droppade samtal och tappar mottagning hela tiden. För att kunna få mottagning igen måste hon starta om mobilen eller sätta på/av flygplansläge. Har provat allt, byt simkort, installerat ipcc och provat alla olika fw. Det enda som verkar hjälpa är att stänga av 3Gn, då funkar den som den ska. som jag tidigare har skrivit så har jag ingen riktig förklaring till detta bara en teori. Min teori är att eftersom Tele2 använder Telias 3G nät, så skapas det nån sorts konflikt i iPhones system när man har 3Gn på med Tele2.
Hej
Jag tror jag har samma problem sonn din flickvän med droppade samtal (Iphone med Tele 2). Har hon fått en lösning? Eller kompensation?
Är du nöjd men en lösning var du måste stänga av 3G?brit
in reply to: Problem med Tele2? #90117@freebo 63988 wrote:
again, you and Henrik are as identical as can be.
In all honesty, from experience I have learned that not two iPhones seem to be alike. There seems to exist an inner being in them =)
Oh, my God …. it’s not technical facts- but idiosyncratic personalities! I thought these were standardised “commodities” !
I am now going to place a demand on tele 2 that they confirm that the Iphone works as intended with their services, and if not why not. It is ridiculous that users should do test a, b, c etc when perhaps Tele2 knows that the Iphones they7 supply unlocked do not work properly with their services.
The last remaining test I have is to use a SIM card from an operator as you said sometime ago . If that resolves the problem, then it is basic incompatibility with Tele2’s infrastructure.
brit
in reply to: Problem med Tele2? #90115@freebo 63986 wrote:
It is factory unlocked. Threre’s no difference between buying an unlocked iPhone and letting Apple unlock it after purchase. You’re on equal terms
It was unlocked by 3, and he has a subscription with Tele2 and it works perfectly. And this you say is identical to my situation?
The reason I ask is that small differences might explain beavioural differences.
I also conclude that there is no one in my situation – Tele 2, factory unlocked, where all functions are working 100 correct (i.e. no 3G turned off) – compared to Telia.
Britin reply to: Problem med Tele2? #90113@freebo 63983 wrote:
Brit, Henriks iPhone is Factory Unlocked, just like yours. The only difference between you two guys, is that his works 100% ok and yours doesn’t
Som Henrik skrev var det 3 somupplåst den.
It was not factory unlcoked.
“Min telefon är “fin” upplåst av tre. Så det är alltså real deal.”Am I missing something?
in reply to: Problem med Tele2? #90109@h3nr11k 63961 wrote:
Min telefon är “fin” upplåst av tre. Så det är alltså real deal. Har du unlockat din?
Jag hade inga problem utan den ipcc fil som jag installerat. Det som störde mig var att “vidarekoppling aktiverad” kom upp när man ringde. Det var bara därför jag installerade ipcc.
Vilken iPhone har du? Fw? Osv..
Tack Henrik
Så vad freebo skrev stämmer inte, nedan
“H3NR11K; factory unlocked iPhone w/ Tele2 which works 100%”Du är inte i samma situation som jag. Jag har ett Iphone 3GS 32 Gb (originell olöst), köpt genom Tele2 – and it drops the line 50 % of the time. Oänvändbar.
brit
britin reply to: Problem med Tele2? #90088@h3nr11k 63431 wrote:
Nada problem innan ipcc och nada efter ipcc
H3NR11K Jag försöka kommer till botten med krångel mellan Tele 2 och Iphone.
Kan du dela dina tänkande varför din Iphone funker – ingen signal “dropping” – och allting funkar perfekt?
Brit
in reply to: Problem med Tele2? #90085@freebo 63875 wrote:
That would limit the sample to a mere handful of people, iPhones supplied by Tele2 are Factory Unlocked just like the ones you can now buy anywhere. The only ones in your very position are Ponyboy; factory unlocked iPhone w/ Tele2 that only works if he switches off 3G and H3NR11K; factory unlocked iPhone w/ Tele2 which works 100%
Tack Freebo – one in a million.
So H3NRIK – varför är du så framgångsrik med Tele 2 Ipgone, kan du avslöja hemligheter?
Brit
in reply to: Problem med Tele2? #90013@freebo 63871 wrote:
Wester is not using a factory unlocked iPhone, he’s unlocked it himself – hence his views are not valid =)
Why should Wester’s phone (personally unlocked) work compared with a factory unlocked phone?
What is the difference?
And, is it better to have personally unlocked, in which case I have been a “bloody” fool.
brit
in reply to: Problem med Tele2? #90010So the question is this:
Is anyone using Tel2 successfully (no line dropping) with an unlocked Iphone supplied by Tele2?
Could you display this prominently? Anfd then I’ll buy you a beer at the pool?
in reply to: Problem med Tele2? #90004Or is Wester connected to Tele2?
in reply to: Problem med Tele2? #90003Yes, but this does not make sense. Some users say rheir Iphone is working perfectly with Tele2, e.g. Wester , and I’ve asked if he would share his settings but no response, so perhaps it is not working any more. Wester?
By the way is there a setting that notifies me when someone replies to a message of mine or topic I am interested in.
Can’t find it anywhere.
Brit
in reply to: Problem med Tele2? #89868@wester 63447 wrote:
Alla borde nämna vad de har för telefoner samt i vilket skick de är. Fabriksupplåsta, upplåsta utav operatör, någon form av modifiering(redsn0w,pwnagetool,blackrain osv.)
Wester, jag tror att Iphones av samma model måste om allt är korrekt funkar på samma sätt. Du säger du har inga problem with Tele 2.
Jag har ett olåst Iphone 32 Gb som köptes genom Tele2 (kanske Italy) så jag forstör inte varför ditt funkar och inte mitt. Kanske du välja de som du ringer til?
Har du nårön lust att dela din inställningar?
Is this whole thing “black magic” – temperament. I think it’s a bit like cars that can only turn right!
Brit
in reply to: Problem med Tele2? #89866Ingen genombrott. Tappar signale 4 gånger idag.
Sista prov är att använda ett SIM kort från 3Mobil och Telia och se vad händer.
Brit
@brit 63445 wrote:Jag har bytt SIM kort till mitt Iphone (Tele2) och det ser ut lite bättre så länge. Men vet inte om avbryttsamtalsproblem är löst ännu.
brit
in reply to: Problem med Tele2? #89620Jag har bytt SIM kort till mitt Iphone (Tele2) och det ser ut lite bättre så länge. Men vet inte om avbryttsamtalsproblem är löst ännu.
brit
in reply to: Iphone Tele2 krångel? #89565Or the question could be, is anyone using an unlocked Italian Iphone successfuly with Tele 2?
That would be interesting.brit
in reply to: Problem med Tele2? #89563avbrutet svar, ingen voice mail, och data cellular services funkar inte – bara på wifi men annars inte och den sista kan vara pg. av fel inställning.
brit
in reply to: Iphone Tele2 krångel? #89548@mrsmart 63268 wrote:
Svar till Freebo och Brit, har ni inget jobb att sköta? Eller missköter ni det jobb ni har?
Förresten Brit, kolla med Konsumentverket som Freebo säger.
Vad kan kommer från det?
brit
in reply to: Iphone Tele2 krångel? #89547@freebo 63267 wrote:
Well, helt ärligt tror jag nästa steg är Konsumentverket, du har bundit upp dig till en tjänst som inte fungerar.
btw, see you by the pool 🙂
So it’s you, right?
By the way couldn’t we have a section on Iphone Tele2 dropping the line and see how many others are affected?
brit
in reply to: Iphone Tele2 krångel? #89460Freebo
Tack för svar. Om teset går bra med Telia sim, vad då?
Har du någon ide om hur man kan få det att funka med Teke2?brit
in reply to: Iphone Tele2 krångel? #89431Jag har en olöst Iphone från Tele2. Ganska missnöjd faktikst därför att den tapps signalen så ofta att när jag ska ringa, då måste jag tänka hur olämpligt blir det om den tappa singalen?
Har pratat med Tele2, de säger antingen a) fel med SIM kortet b) fel med den persons tele du ringer till så jag måste kolla. När jag köper någonting så dyrt som en Iphone då tror jag den ska funka.
Finns det någon tips? Har andra problem med Tele som operatör för Iphone?
Tacksam för råd
Brit
Tråd flyttad /Ponyboy
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